It’s easy to have faith in yourself and have discipline when you’re a winner, when you’re number one. What you got to have is faith and discipline when you’re not a winner.
- Vince Lombardi
29. Product Launch (Late April)
Now that we were done testing and tweaking, next steps were to finally get our product into users’ hands.
Figuring out how to get users & content on board had been issue I’d been trying to solve since I started building this thing. Our product unfortunately lies in the “network effect or two sided“ market. Its hard enough launching a start-up in a one-sided market… we were launching a product for which there was no existing market, AND was two sided. We couldn’t have possibly picked a tougher fight.
I knew that users wouldn’t just come once we launched. And I was right, we invited the first group of users who’d signed up through our landing page … and not one person added any content. This went out to about 15 – 20 people and maybe 2-3 even bothered creating an account.
Luckily, this wasn’t something I wasn’t expecting, very few people ever bother creating content. We had roughly 100 people who’d signed up… but I was pretty sure these people just wanted to check out our site, not create any content. And I was right, when we got done sending those invites out, none of those members added any content.
Truth be told, why would they waste their time contributing to a completely new site? After all we didn’t have the branding of say Wikipedia or Quora or Amazon Reviews. We didn’t really have anything to offer to them. Yet.
Unfortunately content was our product and if we didn’t figure out how to get some soon, we would sink. Luckily I had a mental breakthrough of sorts here. I figured the lowest hanging fruit were people who’d already written comparisons. And so we should start by having them to add their content to our site. I was pretty sure that since we were giving them an additional distribution channel for very little work on their part they would jump at the opportunity, right?
We carefully researched writers & bloggers who’d written such content and personally invited them. We got a whopping < 5% to agree. Even though they didn’t have to create any new content… all they had to do was add their already written content to our site… there weren’t any takers. #FAIL
This was pretty disappointing for us obviously. We then decided to even offer to add the content ourselves, (under their accounts of course). This was when the conversion rate picked up… we were now getting about 25% to agree. #PROGRESS!
Lessons learned: Just because you score a ZERO with one approach doesn’t mean everything you’ve done is wrong. You have to constantly battle to figure out what works for gaining customers. Even something worth Billions had to start somewhere.
Side note – When users use your product for the first time, it’s an an exhilarating experience. When the first user created an account and added their content, we were giddy, we celebrated.











